In the book, it describes the difference amongst the deuce issues and gives Hochschild?s opinion on those issues. The first issue is emotional management. This is where the manage attendants learn how to deal with certain situations that they king encounter. Basically, they are taught to manage their emotions and look at their situation from the otherwise side. By doing this, the flight attendants can create a adroit and more(prenominal) comfortable setting for the passengers. On page 113 in the book, it states that the fight attendants should imagine a reason to excuse an exceptionable or unruly passeng...If you want to get a liberal essay, tack together it on our website: BestEssayCheap.com
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